Samsung Service Request

For Samsung Mobile Phone or Samsung Electronics repairs, please call the Samsung Customer Service Plaza on 1300 362 603 or visit

Fill out the form below, then click 'Submit' and your job request will be automatically logged in our job queue. You will be provided with a Job Request Number by return email to confirm job request was received by our Service Department.

Please assist our Service Department & Service Technicians by supplying as much detail as possible about the work required on your telephone system.

Credit Application for a Business Account (PDF)

Service Rates are as follows:

Scheduled Work Tariffs Standard Rates PSA Rates
Melb & Sydney CBD Call out Fee including 30 minutes on site  $        250.00       $     230.00
Call out Fee including 30 minutes on site  $        210.00       $     190.00
Hourly Rate - charged in 30 minute blocks  $        132.00       $     120.00
Remote Technical Support / Help Desk - 30 minute blocks  $          95.00        No Charge

Please note above prices are quoted excluding GST and are subject to change without notice. The above rates are for work carried out duing Business Hours (Monday to Friday, 8.30am to 5pm), for any work required outside of Business Hours or for Emergency Call out rates please contact our office for a quotation. The above rates do not include any parts, postage or freight. PSA is Priority Service Agreement. Payment terms are COD, or if you have an account 7 Days. If you would like to apply to set up an account, please complete the form Credit Application for a Business Account and fax to (03) 8542-8599.

Service Request Form

Company Name: * Address: *
Contact Name: * Suburb: *
Phone Number: State: *
Email: * Postcode: *

System Type: *

Job Reference No: (if applicable)
Details of Work Required:
* Required fields